Customer service

Returns are free if you have a user account in our online shop. On this page, you can create an account and register your free return. You can still create a user account after purchasing an item and use it to make a free return. Of course, you can also return your item to us at your own expense without creating a user account.

Floris van Bommel does not offer price matching. The price at the time of purchase will always be the final price.

Discounted prices are only offered during the sales period. The summer sale starts at the 1st of July, and the winter sale starts at the 1st of January. At that point of course, the offering is limited in terms of models and sizes. During the sales period multiple discount rounds take place adding items and raising the discount percentages. During this time, the range of models and sizes becomes increasingly smaller. During these discount rounds, no price matching is offered for items that receive a price reduction after purchase. If you’d like to stay informed on exact sales dates and possible pre-sales, please subscribe to our newsletter.

You can return an item within the 14-day return period. The condition of the returned item will affect the return process. If the item is damaged, we will charge for the loss in value. In the event of a 100% loss in value, e.g. if there are signs of use or wear that cannot be fixed, we will always offer you to get the item back. If you are not sure whether your shoes are eligible for a return, we recommend you contact us beforehand.

Please follow the steps below to return an item. This can be done within 14 days after receiving the order or registering a return.

An online order cannot be returned in a brandstore. Returns can only be processed by the online shop's customer service at our head office. Brandstores do not have access to online transactions, so they cannot process returns and therefore cannot issue refunds or deliver a different size. Click here for the locations of all our Floris van Bommel brandstores. You can, however, use one of our brandstores to return an online shop order to our head office free of charge.

An online shop order cannot be returned via a Floris van Bommel dealer. Dealers are independent entrepreneurs and are not part of the Floris van Bommel online shop service network.

An item purchased from one of our dealers cannot be returned to a Floris van Bommel brandstore or via the Floris van Bommel online shop. Each dealer has its own return policy. Have you purchased an item from a Floris van Bommel dealer, and would you like to return it? In this case, please contact the dealer in question.

Up to 14 days after ordering, you can simply exchange a pair of shoes that does not fit you for the same model in a different size. Please note that it is not possible to exchange a pair of shoes for a different model. But you can, of course, return the shoes and place a new order for another model as usual.

Benefits of exchanging over returning and reordering:

We strive to process and refund returns as quickly as possible. You will receive your refund within 14 days of issuing the return claim. In most cases however the refund is processed much quicker than the 14 day maximum. The money will be refunded to the same account that was used to pay for the original order.

It is our policy and legal right to halt the refund until the item(s) has been received and checked by our warehouse. Please always keep your return shipping receipt. In rare cases, packages go missing during return shipping and never reach our warehouse. In such cases, we will need the shipping receipt to process your refund. Using the track & trace code on your receipt you can check whether your package has arrived at our warehouse.

Should you have paid for the return shipping, these costs will be refunded if you returned the entire order. The money will be refunded to the same account that was used to pay for the original order.

For any questions surrounding refunds, please reach out to our customer service.