You have no items in your shopping cart yet
Below you will find a summary of frequently asked questions about our gift cards. Should your question not be answered here, please reach out to us by phone or email.
How do I pay with a gift card?
Enter the code on your gift card in the ‘shopping cart’. In the overview of your ‘shopping cart’, below the image of the selected item, is a box that says ‘Add coupon code’ in blue letters. Enter the code here, and click ‘apply’. The coupon code will be immediately applied and the overview on the right will show the balance from applying the coupon code to the total order price. After this, just follow the normal payment and shipping steps.
Please note! Should the balance after applying the coupon come to 0 Euros, we still have to charge 0.50 Euro. Our online shop can only confirm an order if the payment provider sends us the signal that payment has been completed. Since payment providers can’t process an amount of 0 Euros, we use the smallest amount that they can process: 0.50 Euro. We are bound to this process for security reasons. We apologize for any inconvenience.
Where can I use a gift card?
Gift cards bought through the Floris van Bommel online store:
This gift card can be used in the Floris van Bommel online shop and at our 12 brand stores. The gift card is not valid at our dealers and authorized shops.
Gift cards bought in a Floris van Bommel brand store:
This gift card can only be used in any of the 12 Floris van Bommel brand stores. The gift card is not valid at the Floris van Bommel online store. The gift card can also not be used at our dealers and authorized shops.
What is the expiration date of a gift card?
Floris van Bommel gift cards are valid indefinitely. Possible remaining amounts are valid indefinitely as well.
What are the possible gift card values?
In our online store you can choose from four gift card values: 50 Euros, 100 Euros, 200 Euros and 250 Euros. Other amounts are not available. Of course, you always have the option to combine multiple gift card values. For example: You’d like to give someone a gift card in the value of 150 Euros. To do this, you can buy a gift card for 100 Euros as well as one for 50 Euros through the online store. The recipient of the gift cards can use the codes on both gift cards in the checkout process in the online shop and redeem the 150 Euro value.
Through our brand stores, you can buy a gift card with any value you’d like. These cards can be used exclusively in our 12 brand stores, but not in the Floris van Bommel online shop.
Should you wish to buy a gift card with a different value than what is available in the online shop, or if you wish to purchase multiple gift cards, feel free to reach out to our customer service team. We’ll do our best to meet your request.
What happens to the remaining amount on my gift card?
The remaining amount will not be automatically linked to the coupon code on your gift card. In case of remaining amounts, please contact our customer service team. We’ll sort it out for you in no-time.
What happens when I return an item that was purchased with a gift card?
As soon as your return shipment has been processed, our customer service team will contact you concerning the open balance of your gift card.
Can I exchange my gift card for money?
It’s not possible to exchange gift cards for money.
Please fill in the contact form as completely as possible so that we can process and answer your question. On working days, we try to respond to order-related questions within 24 hours. Other enquiries will be answered within 2 working days.
Your message has been sent.
There was an error, please try again later!