Returns and Exchanges
Items can be easily returned and will be refunded provided that they are unworn and kept intact.
Simply send us your order or parts of your order back in its original packaging. Please note that you have a 14-day return period. This means that you need to return any items and claim a refund within 14 days after receiving your order.
You can easily return any unwanted items. Simply stick the return label that came with your order on the shipping carton. With this label, you can return your shipment free of charge via a Service Point of bPost.
You will receive a proof of return receipt at the Service Point. Please keep this receipt until the return is completed. The receipt comes with a track & trace barcode that allows you to track your returned item(s).
Once we have received your shipment, it usually takes up to 10 days to process your refund.
Returning items from the Summer deals
There are two options for returning items from the Summer deals:
1. You can return your complete order. When you return your entire order, we will reimburse you the full amount of said order.
2. If you have ordered two items from the Summerdeals selection and you return one of them, then the Summer deal discount is unfortunately no longer applicable and we will deduct it from the refunded amount.