To check out faster, you can easily create an account at florisvanbommel.com. Click on the register button. You will find this at the top right of the homepage of our webshop. When you press this button, you can create an account by filling in your first and last name and email address. You will receive a confirmation e-mail, which you can use to log in on the webshop.
We use Adyen payment services for all of our transactions. As one of the leading Payment Service Providers, Adyen handles your details direct and safe. This page is located on a separate secure server that will handle your information with the highest confidentiality and accountability. After you click the "continue" button in the checkout you will be taken to the Adyen page, from where you can pay with your preferred payment option.
The moment you add an article to your shopping bag, it will be reserved for you. Unfortunately there is a slight possibility that another customer buys the last article before you have arrived at the checkout. When you’re logged in, the articles added to your shopping bag are saved for 7 days. The Floris van Bommel webshop cannot guarantee that articles in your shopping bag will be available at a later date.
We replenish our stock in the Floris van Bommel webshop several times a week. In many cases it is indeed possible that an item will be restocked after it has been sold out. We advise you to contact us at email@example.com in case you wish to enquire about the availability of a specific item.
To use a couponcode, you need to fill the code in on the Cart page in the designated area. It is wise to copy paste the code, so that no mistakes can be made with for example capital letters or spaces. After this, click the Apply button. Your discount will be immediately calculated. You cannot use your couponcode multiple times.
If you order before 2 PM on a workday, your order will be processed on the same day. The shipping-time is 1 to 2 workday's within the Netherlands and Belgium. For Germany the shipping-time is 2 to 3 workdays. In exceptional cases, the shipping-time may vary.
Our delivery courier will attempt to deliver your package to your home 2 times. Each time there is no answer, they will leave an InfoNotice. If you have received an InfoNotice after one delivery attempt has been made, you can change your delivery options.
Your options are:
Will Call: Hold the shipment for pickup
Deliver to Another Address: Reroute the shipment to a new address
Reschedule Delivery: Hold the shipment for delivery on a future date
Return to Sender: Return the shipment to the shipper
Unfortunately we are unable to exchange products. In this case you can place a new order and pay. The other article can be returned in the usual way and when received, we will credit back the purchase price as soon as possible.
A return form is sent with your package. Please fill in the return form and add it to the package together with the packing slip. The return number should be mentioned on the package. We would like to emphasize that it is your own responsibility to send the package to the address mentioned at the return form. We advise you to retain a proof of postage until your refund has been processed.
Yes, it is possible to return your webshop order in one of our Floris van Bommel Brand Stores in the Netherlands (Amsterdam, Utrecht), Belgium (Antwerp, Bruges) and Germany (Köln, Düsseldorf and Hamburg).
We transfer the money for the items returned within 14 days. The returned items must be in their original state, they may not be damaged, be altered or worn and must be returned together with the original packaging including any accessories or instruction booklets.
If one of returned items does not meet the above conditions, the Floris van Bommel online store may refuse to accept the returned item.
The Netherlands: The Shoemakers’ Guild (Schoenmakersgilde) is an organisation of quality shoe repairers acknowledged as such by Van Bommel. These shoemakers have original Bommel and Floris van Bommel materials to repair your shoes. More information on the Shoemakers’ Guild can be found here: Schoenmakersgilde.nl
Belgium: 'Van Bommel Meesterschoenmakers' (Master Shoemakers) is an organisation of quality shoe repairers acknowledged as such by Van Bommel. These shoemakers have original Bommel and Floris van Bommel materials to repair your shoes. More information on the 'Van Bommel meesterschoenmakers can be found here: Meesterschoenmaker.be
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